CH
Claudio H
1 reviews | Active since Jul 2014
19 May 2015, 09:51
part not covered as per motorite
My Bmw is in for repaires and problem was found by my technician that its a electrical problem where my dash lights/windows/doors nothing works inside, the Gateway Modulator in the CPU blew out. I was advised that my prestige plus does not cover this part. Which I explained as well that a Modulator is an electronic part which gives power and should fall under electronics but they insisted it does not now I sit with a bill of R9.600 and no car for 2 months now. MOTORITE Refused to assist after I pay every month just to get told this then what is the use of having an after market motor insurance.
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Motorite Administrators's replyOfficial
19 May 2015, 10:14Hello claudioh,
Dear Sir,
Motorite has reviewed your complaint and noted your comments. The product that forms the basis of this complaint is a mechanical breakdown warranty which provides cover for the failure of specifically listed components. Unfortunately the part that requires replacement in this instance, that being the Body control / Gateway module is not listed as a covered part. In view of this - Motorite remains of the opinion that your claim was administered correctly and in line with the policy terms and conditions.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Sir,
Motorite has reviewed your complaint and noted your comments. The product that forms the basis of this complaint is a mechanical breakdown warranty which provides cover for the failure of specifically listed components. Unfortunately the part that requires replacement in this instance, that being the Body control / Gateway module is not listed as a covered part. In view of this - Motorite remains of the opinion that your claim was administered correctly and in line with the policy terms and conditions.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Motorite Administrators's reply19 May 2015, 10:14
Official
Hello claudioh,
Dear Sir,
Motorite has reviewed your complaint and noted your comments. The product that forms the basis of this complaint is a mechanical breakdown warranty which provides cover for the failure of specifically listed components. Unfortunately the part that requires replacement in this instance, that being the Body control / Gateway module is not listed as a covered part. In view of this - Motorite remains of the opinion that your claim was administered correctly and in line with the policy terms and conditions.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Sir,
Motorite has reviewed your complaint and noted your comments. The product that forms the basis of this complaint is a mechanical breakdown warranty which provides cover for the failure of specifically listed components. Unfortunately the part that requires replacement in this instance, that being the Body control / Gateway module is not listed as a covered part. In view of this - Motorite remains of the opinion that your claim was administered correctly and in line with the policy terms and conditions.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***