JB
Jonathan B
1 reviews | Active since May 2022
18 May 2022, 17:39
Not paying claims
I can't belive this they look for every possible way not to pay and now I sit with a car that has a blown motor. And they want to pay R9000 and the quote to repair is R50k+ saying that the agents wanted R212,000 to repair. My services are up to date everything they require I do and have done but it's not good enough . I even have a top up plan waste of money . By pictures they determaning failure.
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Replies (2)0
Replies (2)
Motorite Administrators's replyOfficial
19 May 2022, 08:13Dear Sir,
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
REFERENCE / CASE NUMBER: ***6
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply19 May 2022, 08:13
Official
Dear Sir,
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
REFERENCE / CASE NUMBER: ***6
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's replyOfficial
19 May 2022, 15:10Dear Sir,
With reference to your complaint logged with MotoVantage on the 18/05/2022, we have reviewed your complaint and duly noted your comments.
Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply19 May 2022, 15:10
Official
Dear Sir,
With reference to your complaint logged with MotoVantage on the 18/05/2022, we have reviewed your complaint and duly noted your comments.
Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division