TC
Talitha C
1 reviews | Active since Sept 2018
03 Sept 2021, 10:33
Not impressed
I called to ask what is covered under my Mechanical Warranty.
Firstly I spoke to a gentleman who was very nice but could not hear me after a while for some reason and put the phone down.
Then I called back and was put through to the Mechanical Warranty Department.
I held for 10 minutes, someone answered and then said please hold, and then put me on hold for another 5 minutes...
I waited for a few minutes more before deciding to just go to their website and ask for a call back.
Should have done that in the first place instead of wasting my airtime.
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Replies (2)
Motorite Administrators's replyOfficial
03 Sept 2021, 10:39 Dear Sir/Madam, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 5 business days. Where we are unable to resolve your complaint within 5 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards,
Motorite Administrators's reply03 Sept 2021, 10:39
Official
Dear Sir/Madam, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 5 business days. Where we are unable to resolve your complaint within 5 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards,
Motorite Administrators's replyOfficial
03 Sept 2021, 12:10 Dear Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards,
Motorite Administrators's reply03 Sept 2021, 12:10
Official
Dear Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards,