S
Sizwe
1 reviews | Active since Sept 2022
01 Mar 2023, 10:03
Not getting fairness from My service plan
I have been insured by motorite car service plan of which we had month to month agreement.When sending the car for service they didn't pay for service, they said contract has been expired but they still debiting on my account as per agreement of month to month.i ended up paying for my self,please help thanks
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Replies (2)
Motorite Administrators's replyOfficial
01 Mar 2023, 10:15Dear Sir, Motorite acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: TS*** (***7)TIA Reference/Case Number: ***0 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply01 Mar 2023, 10:15
Official
Dear Sir, Motorite acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: TS*** (***7)TIA Reference/Case Number: ***0 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
01 Mar 2023, 14:42Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for our comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division
Motorite Administrators's reply01 Mar 2023, 14:42
Official
Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for our comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division