********* non payment of authorised claims.

This is the most ********* company who makes their customers pay for their inefficiencies. They acknowledge they are having computer issues however have no qualms about taking 30 days to do payments even though it is preauthorised. So, they are just raking in interest off customers money making as much as they can for as long as they can, trying their utmost to avoid paying out. They make you jump through all the hoops ensure you obtain preauthorisation and still don't pay. They don't care if the client sits for 30 days without their vehicle even though the authorisation was obtained prior to repair and repair is done all documents sent; they still don't pay. Customer service says they don't make the rules. They tell you they would pay if you used the portal, but when the portal doesn't work and you call customer service, they acknowledge the portal doesn't work.