LH
Leeroy H
1 reviews | Active since Sept 2019
09 Jul 2021, 10:21
non communication r status update
as I write, I am holding on for someone to provide a status on a claim submitted on the 7th. there is just no response or communication from motoriteand now i will be forced to go and collect my vehicle as the dealer have also not heard anything from motorite. i need to know what is happening with claim T449899 submitted on 07 July 2021. this is such an inconvenience from a company i held in high regard
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Replies (5)
Motorite Administrators's replyOfficial
09 Jul 2021, 10:34 Dear Sir / Madam, We acknowledge receipt of your complaint received at our offices and duly noted your comments. Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for your cooperation and patience herein. Kind Regards,
Motorite Administrators's reply09 Jul 2021, 10:34
Official
Dear Sir / Madam, We acknowledge receipt of your complaint received at our offices and duly noted your comments. Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for your cooperation and patience herein. Kind Regards,
Motorite Administrators's replyOfficial
09 Jul 2021, 14:27 Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards,
Motorite Administrators's reply09 Jul 2021, 14:27
Official
Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards,
LH
Leeroy H's updateReviewer Update
09 Jul 2021, 14:36Dear Motorite,
I've responded to your less than extensive response.
the workshop (sync automotive) is indeed RMI approved. this was such a simple process the last time I had my car serviced. why is it so difficult now to get a service done for the money I have already paid you?
I've responded to your less than extensive response.
the workshop (sync automotive) is indeed RMI approved. this was such a simple process the last time I had my car serviced. why is it so difficult now to get a service done for the money I have already paid you?
LH
Leeroy H's update09 Jul 2021, 14:36
Reviewer Update
Dear Motorite,
I've responded to your less than extensive response.
the workshop (sync automotive) is indeed RMI approved. this was such a simple process the last time I had my car serviced. why is it so difficult now to get a service done for the money I have already paid you?
I've responded to your less than extensive response.
the workshop (sync automotive) is indeed RMI approved. this was such a simple process the last time I had my car serviced. why is it so difficult now to get a service done for the money I have already paid you?
LH
Leeroy H's updateReviewer Update
16 Jul 2021, 12:58this has unfortunately not been resolved yet and I doubt that motorite administrators and support will even try or endeavour to assist with this claim. the crux of the matter is the dealership is not on their "panel" and they are less than eager to assist in any way, only replying to requests with 1 sentence answers (that's when they do answer). an agent by the name of tshepo really went out of his way to be vague. but it is what it is I guess. I hope to run down the policy i have with motorite and never do business with them again and also never recommend their business ever.
LH
Leeroy H's update16 Jul 2021, 12:58
Reviewer Update
this has unfortunately not been resolved yet and I doubt that motorite administrators and support will even try or endeavour to assist with this claim. the crux of the matter is the dealership is not on their "panel" and they are less than eager to assist in any way, only replying to requests with 1 sentence answers (that's when they do answer). an agent by the name of tshepo really went out of his way to be vague. but it is what it is I guess. I hope to run down the policy i have with motorite and never do business with them again and also never recommend their business ever.
Motorite Administrators's replyOfficial
16 Jul 2021, 13:19Dear Sir,
Please note that we are yet to received the requested new dealer take on forms from your chosen repairer to be loaded on our panel of repairers.
And as per our response sent to you on the 09/07/2021 - it was advised that you can move your vehicle to a BMW dealer of your own choice for a speedy resolution and finalization of the matter.
As noted from our records - the claim from the 18/08/2020 at 159 047 km was done through Tune Tech CC and not through Sync Automotive.
We sincerely apologize for any frustrations and inconvenience that this may have caused in this regard.
Kind regards,
Please note that we are yet to received the requested new dealer take on forms from your chosen repairer to be loaded on our panel of repairers.
And as per our response sent to you on the 09/07/2021 - it was advised that you can move your vehicle to a BMW dealer of your own choice for a speedy resolution and finalization of the matter.
As noted from our records - the claim from the 18/08/2020 at 159 047 km was done through Tune Tech CC and not through Sync Automotive.
We sincerely apologize for any frustrations and inconvenience that this may have caused in this regard.
Kind regards,
Motorite Administrators's reply16 Jul 2021, 13:19
Official
Dear Sir,
Please note that we are yet to received the requested new dealer take on forms from your chosen repairer to be loaded on our panel of repairers.
And as per our response sent to you on the 09/07/2021 - it was advised that you can move your vehicle to a BMW dealer of your own choice for a speedy resolution and finalization of the matter.
As noted from our records - the claim from the 18/08/2020 at 159 047 km was done through Tune Tech CC and not through Sync Automotive.
We sincerely apologize for any frustrations and inconvenience that this may have caused in this regard.
Kind regards,
Please note that we are yet to received the requested new dealer take on forms from your chosen repairer to be loaded on our panel of repairers.
And as per our response sent to you on the 09/07/2021 - it was advised that you can move your vehicle to a BMW dealer of your own choice for a speedy resolution and finalization of the matter.
As noted from our records - the claim from the 18/08/2020 at 159 047 km was done through Tune Tech CC and not through Sync Automotive.
We sincerely apologize for any frustrations and inconvenience that this may have caused in this regard.
Kind regards,