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Good day

I am not on this platform to tarnish anyone’s name, I am humbly requesting for assistance with my warranty claim. My vehicle has was booked in at VW Hatfield 03/09/2019 as it had displayed the “check coolant” warning light, the technician at VW diagnosed and informed me that the water pump needs to be replaced. He contacted my claims admin and was requested supporting documents which he submitted without delay on the same day.

Since then(Its now day 4) there has been no feedback whatsoever from Motorite to the workshop. Please help in any way possible, I understand that things take time but surely your company understands the frustration on the customer’s end especially when you have a family and a job to get to with the very same vehicle. Surely it cannot take 4 days to decide whether a water pump is covered or not? I have read testimonials of your clients with similar issues whose claims were approved within 30 minutes and have thus rated your service 5 star. I have called daily to follow up and had to hold on for an average of 30 minutes only to be given the same standard response which is “maybe by the end of today”. Right now, I’m left feeling very aggrieved, please expedite the request else my car will have to spend the weekend in the workshop.

Policy number: *** Vehicle Reg:fk79drgp

Thanks