GH
Gerold H

1 reviews | Active since Feb 2016

05 Dec 2016, 11:33

No peace of mind with Motorite !!

<p>If you are looking for a trustworthy extended motor plan and exellent customer service for peace of mind DO NOT pick Motorite ! Due to lack administrative capabilty from Motorite i covered my own service and was told to send through the claim for a refund. Now more than a week later noting has been done with numerous emails been sent through to Tsepho Matlwa with empty promises of i quote "Aplogies for the late reply, i have recieved your documents and your emails have been noted. i will do a quick follow up with managment and ill advise you tomorrow in the morning" this is 7 emails later and lots of wasted time telephonically with never any feedback. By the looks of everyone elses review on Motorite this non payment seems to be the trend. What a shocking company ! </p>

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Replies (1)
Motorite Administrators
Motorite Administrators's reply05 Dec 2016, 12:11
Official

Dear Sir,

Motorite acknowledges receipt of your complaint.

Your complaint is currently being investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible.

Kindly note that we will communicate directly with you regarding the outcome of your complaint.


Thank you for co-operation and patience herein.

Regards,

Motorite Administrators (Pty) Ltd

Risk Management Complaints Division

Telephone *** Facsimile ***

Mailto: ***