LL
LESEDI L
1 reviews | Active since Aug 2014
03 Apr 2024, 21:35
No payment after 3 weeks of policy cancellation
I do not understand why it is so difficult to send a remittance letter or POP for a cancelled policy.What makes it worse is that no one seems to know the amount of money that must be refunded to me,a whole 3 weeks having to call and getting empty promises.Your service is very poor and your method of processing claims is ineffective and very confusing.Grsa took 3 days to make a payment after a policy cancellation.Why is it so difficult to make a payment.I must follow up and use my time and resources.
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Replies (2)
Motorite Administrators's replyOfficial
04 Apr 2024, 08:01Hello Lesedi L,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply04 Apr 2024, 08:01
Official
Hello Lesedi L,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's replyOfficial
04 Apr 2024, 10:54Dear Lesedi L,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***5, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply04 Apr 2024, 10:54
Official
Dear Lesedi L,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***5, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division