CG
CG G
1 reviews | Active since Dec 2010
21 May 2021, 07:21
No Feedback or Communication on Claim
Good Day.
I have submitted a claim for a scratched mag wheel on 10 May 2021, and up until today I have not received any feedback regarding this. The only communication I received was the confirmation email when I logged the claim online.
I called in on or about Friday, 14 May to follow up, and I was told that you are waiting for a quote from Tiger Wheel and Tyre. Thereafter, no further updates.
I have also sent an email yesterday, but again received no response.
Kindly assist. What is the point of having taken out this policy if the service sucks.
Helpful (0)
Replies (4)0
Replies (4)
Motorite Administrators's replyOfficial
21 May 2021, 10:35 Dear Sir / Madam, We acknowledge receipt of your complaint received at our offices and duly noted your comments. Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for your cooperation and patience herein. Kind Regards,
Motorite Administrators's reply21 May 2021, 10:35
Official
Dear Sir / Madam, We acknowledge receipt of your complaint received at our offices and duly noted your comments. Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for your cooperation and patience herein. Kind Regards,
Motorite Administrators's replyOfficial
21 May 2021, 10:36 Dear Sir, Kindly refer to your personal email address for our comprehensive response into your complaint. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division Tel No: *** Facsimile: ***
Motorite Administrators's reply21 May 2021, 10:36
Official
Dear Sir, Kindly refer to your personal email address for our comprehensive response into your complaint. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division Tel No: *** Facsimile: ***
CG
CG G's updateReviewer Update
21 May 2021, 11:59Thank you William for sorting out this matter. My concern was the lack of communication with regards to the claim process, as to what the status of the claim was.
CG
CG G's update21 May 2021, 11:59
Reviewer Update
Thank you William for sorting out this matter. My concern was the lack of communication with regards to the claim process, as to what the status of the claim was.
Motorite Administrators's replyOfficial
21 May 2021, 12:09Dear Sir,
Thank you for taking the time to express your appreciation and positive feedback, our service is committed to providing high quality care and services and meeting your needs.
We very much appreciate your business and hope that you will remain a valued customer.
Kind Regards,
Thank you for taking the time to express your appreciation and positive feedback, our service is committed to providing high quality care and services and meeting your needs.
We very much appreciate your business and hope that you will remain a valued customer.
Kind Regards,
Motorite Administrators's reply21 May 2021, 12:09
Official
Dear Sir,
Thank you for taking the time to express your appreciation and positive feedback, our service is committed to providing high quality care and services and meeting your needs.
We very much appreciate your business and hope that you will remain a valued customer.
Kind Regards,
Thank you for taking the time to express your appreciation and positive feedback, our service is committed to providing high quality care and services and meeting your needs.
We very much appreciate your business and hope that you will remain a valued customer.
Kind Regards,