SM
Sasho M
1 reviews | Active since Sept 2017
24 Feb 2022, 12:56
No feedback, bad customer service
I have this policy for about 2 Years now and I submitted my first claim in November 2021, till now it's not been sorted out. It says claim has been approved but nobody assists thereafter. I've sent them multiple emails, but I am not winning. Very disappointing service from this company.
Helpful (0)
Replies (3)0
Replies (3)
Motorite Administrators's replyOfficial
24 Feb 2022, 13:03Dear Sir,
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3business days.
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply24 Feb 2022, 13:03
Official
Dear Sir,
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3business days.
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's replyOfficial
24 Feb 2022, 16:45Dear Sir,
With reference to your complaint logged with MotoVantage on the 24/02/2022, we have reviewed your complaint and duly noted your comments.
Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply24 Feb 2022, 16:45
Official
Dear Sir,
With reference to your complaint logged with MotoVantage on the 24/02/2022, we have reviewed your complaint and duly noted your comments.
Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
SM
Sasho M's updateReviewer Update
24 Feb 2022, 17:59Problem resolved.
SM
Sasho M's update24 Feb 2022, 17:59
Reviewer Update
Problem resolved.