1 reviews | Active since Mar 2015
No documents to purchase, but 100 to cancel
<p>Someone called me wanting to sell a maintenance/service plan to me. My very first question was, are you a third party or are you from VW(as I own a VW). The lady assured me that they are from VW. Settled she told me that the only stuff I will be paying is gas and tires, because this will cover everything. She even ensured me that this plan will appear on VW system. <br />I also tought it is a 6 year 90000KM plan. I then told her I would like to purchase the product and she told me that documents will be mailed to me.<br /><br />I received the contract on the 26/06/2017, but in the contract the inception date was the 16/06/2017. Which means this thing was approved without me even seeing a contract. Now that I read the contract and I am not happy with it, I want to cancel it. <br /><br />Now suddenly to cancel they need alot of documents, and alot of paperwork. But for this to be approved they did not even need my signature. Further they already received the money from my financer(i have not seen the contract or singned anything) and I should pay pro-rata if I would like to cancel this!<br /><br />Stuff like this makes me sick, they cannot give me the persons name who sold me the plan- all they know is it came from the engine room.</p>
Dear Sir,
Motorite have duly noted your complaint posted – we wish to respond as follows:
The sale of this product was facilitated telephonically – the voice recording would suffice as the “contact” in this instance. The contract terms and conditions were duly issued to you within 30 days as per legislative requirements – the sale was facilitated correctly.
The band of cover agreed upon at point of sale was 5 years/ 60 000 km, This plan was sold to you as a top up on your vehicles built in service plan with the manufacturer.
In most instances if the amount due for the plan has not yet been loaded to your finance account we may cancel without requesting any documentation, unfortunately in this instance it has already been loaded to your finance account – we therefore are required to follow the cancellation process whereby we request for supporting documentation – we do apologise for any frustrations and inconvenience caused in this regard however we can assure you that as soon as the requested documentation is received, the cancellation will be processed. Please also note that a full cancellation will apply, meaning the exact amount we received from your finance house for the plan will be refunded.
Your patience and co-operation is highly valued.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Dear Sir,
Motorite have duly noted your complaint posted – we wish to respond as follows:
The sale of this product was facilitated telephonically – the voice recording would suffice as the “contact” in this instance. The contract terms and conditions were duly issued to you within 30 days as per legislative requirements – the sale was facilitated correctly.
The band of cover agreed upon at point of sale was 5 years/ 60 000 km, This plan was sold to you as a top up on your vehicles built in service plan with the manufacturer.
In most instances if the amount due for the plan has not yet been loaded to your finance account we may cancel without requesting any documentation, unfortunately in this instance it has already been loaded to your finance account – we therefore are required to follow the cancellation process whereby we request for supporting documentation – we do apologise for any frustrations and inconvenience caused in this regard however we can assure you that as soon as the requested documentation is received, the cancellation will be processed. Please also note that a full cancellation will apply, meaning the exact amount we received from your finance house for the plan will be refunded.
Your patience and co-operation is highly valued.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Thank you for your reply. I received a mail from Deandre Briel stating that the following- QUOTE ON REFUND AMOUNT R 8 914.80 INCL VAT
VALID UNTIL 14/07/2017 SHOULD ANY CLAIMS OCCUR AMOUNT WILL BECOME NULL AND VOID
How can I assure that the full amount will be paid back to my finance house.
Please listen to the recording- and hear how your sales lady tells me that you are directly from VW
Thank you for your reply. I received a mail from Deandre Briel stating that the following- QUOTE ON REFUND AMOUNT R 8 914.80 INCL VAT
VALID UNTIL 14/07/2017 SHOULD ANY CLAIMS OCCUR AMOUNT WILL BECOME NULL AND VOID
How can I assure that the full amount will be paid back to my finance house.
Please listen to the recording- and hear how your sales lady tells me that you are directly from VW