1 reviews | Active since Jul 2010
no call records - sale null and void
I am so disgusted with the service I have been receiving from your company<br> Please refer to my policy number and check all records of my complaint. <br> <br> It is so strange that no call recording can be found for when the sale was made to me for your product, but other calls are retrieved. I too work in the Customer Service industry and deal with these kinds of complaints on a daily basis. There is no such a thing that the call recording cannot be found, that is utter nonsense.<br> If you keep insisting that there is no call recording of the sale made to me than it means that this whole deal/policy in null and void and does not exist.<br> I have not received any documentation on this policy either.<br> <br> I have already seeked legal action on the matter and if it is not resolved in three business days I will proceed in taking action against your company.<br>
Dear Sir / Madam,
Motorite has reviewed your complaint and noted your comments. Our records indicate that the relevant voice recording from point of sale is held by Motorite - I will duly issue the voice recording as per your request in our telephonic conversation. Our records further indicate that the relevant service plan wording had been posted to you - as you have stated that you did not receive this, I have requested the customer service division to issue the applicable wording to your email address along with a confirmation letter of the said plan.
Motorite prides itself on superior service levels and we are constantly working on improving these service levels as well as ensuring that our customers are satisfied - we therefore apologize for any inconvenience the matter may have caused.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Sir / Madam,
Motorite has reviewed your complaint and noted your comments. Our records indicate that the relevant voice recording from point of sale is held by Motorite - I will duly issue the voice recording as per your request in our telephonic conversation. Our records further indicate that the relevant service plan wording had been posted to you - as you have stated that you did not receive this, I have requested the customer service division to issue the applicable wording to your email address along with a confirmation letter of the said plan.
Motorite prides itself on superior service levels and we are constantly working on improving these service levels as well as ensuring that our customers are satisfied - we therefore apologize for any inconvenience the matter may have caused.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***