SB
Shaelene B
1 reviews | Active since Jul 2014
03 Feb 2016, 11:20
Never pay out claims
We took out a 2 yr extended warranty plan on our vehicle and it's nearly expired but when we've tried to claim for our ECU (which is covered under the plan) we were told that it's not covered.....I checked the warranrty guide, it clearly states that it's covered - what a waste of time and money!!! We should be reimbursed for this cover seeing that WE had to cover the costs of previous jobs as well, as it wasn't \covered\" under the warranty. <br> All our claims have been declined so this cover has been useless!!!<br> "
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Motorite Administrators's replyOfficial
03 Feb 2016, 13:54Hello Shaelene,
Dear Madam,
The product that forms the basis of this complaint is a WesBank Prestige mechanical breakdown warranty underwritten by Infiniti Insurance Ltd. of which Motorite act as the appointed claims administrator. The policy provides cover for the failure of specified mechanical and electrical components subject to the policy terms and conditions being adhered to whereby the applicable limits of liability apply. The policy incepted on the 04/07/2014 at 161 380 km and runs for a period of 2 years. We note from our records that to date no claim has been formally logged with Motorite regarding your vehicles ECU, we also note from our records that on all the occasions in which you had contacted Motorite the relevant claims procedure was duly advised to you - still to date no claim has been logged by any repairer.Further to this, there is only one other claim that was previously logged by Thorp Delta Plumstead, however this claim was formally rejected due to breaching the policy terms and conditions.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Madam,
The product that forms the basis of this complaint is a WesBank Prestige mechanical breakdown warranty underwritten by Infiniti Insurance Ltd. of which Motorite act as the appointed claims administrator. The policy provides cover for the failure of specified mechanical and electrical components subject to the policy terms and conditions being adhered to whereby the applicable limits of liability apply. The policy incepted on the 04/07/2014 at 161 380 km and runs for a period of 2 years. We note from our records that to date no claim has been formally logged with Motorite regarding your vehicles ECU, we also note from our records that on all the occasions in which you had contacted Motorite the relevant claims procedure was duly advised to you - still to date no claim has been logged by any repairer.Further to this, there is only one other claim that was previously logged by Thorp Delta Plumstead, however this claim was formally rejected due to breaching the policy terms and conditions.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Motorite Administrators's reply03 Feb 2016, 13:54
Official
Hello Shaelene,
Dear Madam,
The product that forms the basis of this complaint is a WesBank Prestige mechanical breakdown warranty underwritten by Infiniti Insurance Ltd. of which Motorite act as the appointed claims administrator. The policy provides cover for the failure of specified mechanical and electrical components subject to the policy terms and conditions being adhered to whereby the applicable limits of liability apply. The policy incepted on the 04/07/2014 at 161 380 km and runs for a period of 2 years. We note from our records that to date no claim has been formally logged with Motorite regarding your vehicles ECU, we also note from our records that on all the occasions in which you had contacted Motorite the relevant claims procedure was duly advised to you - still to date no claim has been logged by any repairer.Further to this, there is only one other claim that was previously logged by Thorp Delta Plumstead, however this claim was formally rejected due to breaching the policy terms and conditions.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Madam,
The product that forms the basis of this complaint is a WesBank Prestige mechanical breakdown warranty underwritten by Infiniti Insurance Ltd. of which Motorite act as the appointed claims administrator. The policy provides cover for the failure of specified mechanical and electrical components subject to the policy terms and conditions being adhered to whereby the applicable limits of liability apply. The policy incepted on the 04/07/2014 at 161 380 km and runs for a period of 2 years. We note from our records that to date no claim has been formally logged with Motorite regarding your vehicles ECU, we also note from our records that on all the occasions in which you had contacted Motorite the relevant claims procedure was duly advised to you - still to date no claim has been logged by any repairer.Further to this, there is only one other claim that was previously logged by Thorp Delta Plumstead, however this claim was formally rejected due to breaching the policy terms and conditions.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Motorite Administrators's replyOfficial
03 Feb 2016, 13:54Hello Shaelene,
Dear Madam,
The product that forms the basis of this complaint is a WesBank Prestige mechanical breakdown warranty underwritten by Infiniti Insurance Ltd. of which Motorite act as the appointed claims administrator. The policy provides cover for the failure of specified mechanical and electrical components subject to the policy terms and conditions being adhered to whereby the applicable limits of liability apply. The policy incepted on the 04/07/2014 at 161 380 km and runs for a period of 2 years. We note from our records that to date no claim has been formally logged with Motorite regarding your vehicles ECU, we also note from our records that on all the occasions in which you had contacted Motorite the relevant claims procedure was duly advised to you - still to date no claim has been logged by any repairer.Further to this, there is only one other claim that was previously logged by Thorp Delta Plumstead, however this claim was formally rejected due to breaching the policy terms and conditions.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Madam,
The product that forms the basis of this complaint is a WesBank Prestige mechanical breakdown warranty underwritten by Infiniti Insurance Ltd. of which Motorite act as the appointed claims administrator. The policy provides cover for the failure of specified mechanical and electrical components subject to the policy terms and conditions being adhered to whereby the applicable limits of liability apply. The policy incepted on the 04/07/2014 at 161 380 km and runs for a period of 2 years. We note from our records that to date no claim has been formally logged with Motorite regarding your vehicles ECU, we also note from our records that on all the occasions in which you had contacted Motorite the relevant claims procedure was duly advised to you - still to date no claim has been logged by any repairer.Further to this, there is only one other claim that was previously logged by Thorp Delta Plumstead, however this claim was formally rejected due to breaching the policy terms and conditions.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Motorite Administrators's reply03 Feb 2016, 13:54
Official
Hello Shaelene,
Dear Madam,
The product that forms the basis of this complaint is a WesBank Prestige mechanical breakdown warranty underwritten by Infiniti Insurance Ltd. of which Motorite act as the appointed claims administrator. The policy provides cover for the failure of specified mechanical and electrical components subject to the policy terms and conditions being adhered to whereby the applicable limits of liability apply. The policy incepted on the 04/07/2014 at 161 380 km and runs for a period of 2 years. We note from our records that to date no claim has been formally logged with Motorite regarding your vehicles ECU, we also note from our records that on all the occasions in which you had contacted Motorite the relevant claims procedure was duly advised to you - still to date no claim has been logged by any repairer.Further to this, there is only one other claim that was previously logged by Thorp Delta Plumstead, however this claim was formally rejected due to breaching the policy terms and conditions.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Madam,
The product that forms the basis of this complaint is a WesBank Prestige mechanical breakdown warranty underwritten by Infiniti Insurance Ltd. of which Motorite act as the appointed claims administrator. The policy provides cover for the failure of specified mechanical and electrical components subject to the policy terms and conditions being adhered to whereby the applicable limits of liability apply. The policy incepted on the 04/07/2014 at 161 380 km and runs for a period of 2 years. We note from our records that to date no claim has been formally logged with Motorite regarding your vehicles ECU, we also note from our records that on all the occasions in which you had contacted Motorite the relevant claims procedure was duly advised to you - still to date no claim has been logged by any repairer.Further to this, there is only one other claim that was previously logged by Thorp Delta Plumstead, however this claim was formally rejected due to breaching the policy terms and conditions.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***