1 reviews | Active since Nov 2022
Never join these ****mers
Lodged in a claim with motorite for a shortfall policy still no feedback even now they say my documents can’t open but when I send them to other people they can open because its PDF its clear they just want to collect money and not do their end of the deal as they are still deducting their premium even now. I lodged in a complaint the person who handled is William Seabela who didn’t even bother calling me instead they wrote an email which didn’t even make sense as I still have the same problem even now, these people don’t call you ever you have to call them and even when you do you won’t get them they will say you will recieve a call but they will never call back. I’m so stressed and fed up as I have to pay for a car that is not there but I have a shortfall policy which is still deducting my money but is not willing to help me or even give me feedback I mean its been 5 weeks since I claimed.
It is with great concern that we received your complaint outlining the problem you had with our service.
We regret that we provided you with sub-standard service as this is the exact opposite of what we pride ourselves on and not in line with our philosophy. We understand how important it is to offer exceptional service.
Following receipt of your complaint, the matter was referred to claims management who appointed a claims agent to contact you and provide feedback and an update on the status of the claim and further request that you assist us with the following documents:
- Updated settlement letter and account transactional history
As a result of this issue, and in order to prevent this from happening in the future, this incident will not pass un-scrutinized and will be addressed internally.
We sincerely apologize for the frustrations and inconvenience that this may have caused and await the requested information at your earliest convenience.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Best regards,
It is with great concern that we received your complaint outlining the problem you had with our service.
We regret that we provided you with sub-standard service as this is the exact opposite of what we pride ourselves on and not in line with our philosophy. We understand how important it is to offer exceptional service.
Following receipt of your complaint, the matter was referred to claims management who appointed a claims agent to contact you and provide feedback and an update on the status of the claim and further request that you assist us with the following documents:
- Updated settlement letter and account transactional history
As a result of this issue, and in order to prevent this from happening in the future, this incident will not pass un-scrutinized and will be addressed internally.
We sincerely apologize for the frustrations and inconvenience that this may have caused and await the requested information at your earliest convenience.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Best regards,