MotorVantage are *******, their leadership *****s your money and never register claims

I booked my vehicle in by a mechanic 4 weeks ago today. It took him a week of phone calls back and forth with MotoVantage before he advised me there is no claim processed. I contacted MotorVantage and they could not find a claim registered, I then did the claim myself on their website, claim no: ***9. We found that I have opened 2 account for separate vehicles and even though I was given 2 account numbers, the 2nd account was in a pending status. The proceeded to deduct for all months passed since the account was opened, and confirmed on several occasions that the claim is being processed. They have the absolute worst customer service, I am disgusted to even give them 1 star. I had now paid the mechanic in full and they have deducted all payments in a single lump sum from my account and have not honored the claim or let me know what the timeline or hold up is, not even how much they are prepared to cover for the repairs. I will now proceed with taking this matter up with the Ombudsman. People I spoke with are Anna van Huyssteem, Quintine Bouer, who is a Team Lead, but is probably the most unhelpful person at MotoVantage. They ***** your money and never register claims for you, so you have no vehicle and no way of knowing how or when they will even help. Once a claim is processed, they never contact you back or try to resolve it, it dies in that status. This is completely and utterly unacceptable.