GM
Graham M
1 reviews | Active since Mar 2019
16 Nov 2021, 14:26
Motorrite policy is the worst and should be investigate by either Cart Blanca or some media investigating
I have been dealing with this organisation for the past 5 years now and every time my vehicle gets booked in to be serviced by a dealer Motorite cancelled my policy without informing me as a client. This happens every year at the same time and the service that you received from Motorite is SHOCKING!!! No urgency but very quick to sell you a policy via a dealership which they don't obtain during the period of this policy. WARNING: Don't purchase a services plan that is underwritten by Motorite, they are a bunch of ******!!
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Replies (3)0
Replies (3)
Motorite Administrators's replyOfficial
16 Nov 2021, 14:34Dear Sir/Madam,
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply16 Nov 2021, 14:34
Official
Dear Sir/Madam,
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
GM
Graham M's updateReviewer Update
16 Nov 2021, 14:37Three days response is still unacceptable!!
GM
Graham M's update16 Nov 2021, 14:37
Reviewer Update
Three days response is still unacceptable!!
Motorite Administrators's replyOfficial
17 Nov 2021, 10:34Dear Sir,
Thank you for allowing us the opportunity of investigating your complaint.
Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.
We trust that the outcome meets your satisfaction.
Should you have further queries – please do not hesitate to contact us.
Kind regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply17 Nov 2021, 10:34
Official
Dear Sir,
Thank you for allowing us the opportunity of investigating your complaint.
Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.
We trust that the outcome meets your satisfaction.
Should you have further queries – please do not hesitate to contact us.
Kind regards,
Risk Management Complaints Division
Risk Management Complaints Division