KR
Katlego R
1 reviews | Active since Sept 2024
05 Sept 2024, 09:37
Motorrite insurance
A sales person from motorite administration insurance called me 2 working days ago. He explained that my vehicle does not have a maintenance plan and that he was looking at my details on their Wesbank system. My vehicle is brand new and I do not understand how I do not have a warranty on my brand new vehicle. I've been trying to call and cancel the maintenance plan that was incorrectly added to my installment as I was falsely represented at the point of sale. I cannot get a hold of the people motorite. I have also requested cancellation on their website to no avail.
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Motorite Administrators's replyOfficial
05 Sept 2024, 10:00Hello Katlego R We acknowledge your complaint and apologize for the inconvenience caused.
With reference to your complaint logged with us, complaint reference number ***3, we have reviewed your complaint and duly noted your comments.
Please allow us the opportunity to carry out the necessary investigation and understand the situation. I will get back to you shortly and inform you about our findings and the steps that we plan to take.
Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
With reference to your complaint logged with us, complaint reference number ***3, we have reviewed your complaint and duly noted your comments.
Please allow us the opportunity to carry out the necessary investigation and understand the situation. I will get back to you shortly and inform you about our findings and the steps that we plan to take.
Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply05 Sept 2024, 10:00
Official
Hello Katlego R We acknowledge your complaint and apologize for the inconvenience caused.
With reference to your complaint logged with us, complaint reference number ***3, we have reviewed your complaint and duly noted your comments.
Please allow us the opportunity to carry out the necessary investigation and understand the situation. I will get back to you shortly and inform you about our findings and the steps that we plan to take.
Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
With reference to your complaint logged with us, complaint reference number ***3, we have reviewed your complaint and duly noted your comments.
Please allow us the opportunity to carry out the necessary investigation and understand the situation. I will get back to you shortly and inform you about our findings and the steps that we plan to take.
Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division