Motororite is Moto wrong for your car

<p>I bought my VW Touran 1.9tdi through with a motorite motorplan that stated all mechanical and lubricated parts are covered my this motor plan ,this was paid in full by the bank to motorite in the exess of R30 000.00 and I paid the bank with interest .</p> <p>Since 2014 I never once claimed ,</p> <p>The terms and conditions is simple service your car regularly at a VW or a authorised RMI dealer .sounds easy enough ,so if anything happens with any of your engine or gearbox parts ,they will not only repair it but replace it .</p> <p>ok last week the 25 August I logged a claim with them for my Gearbox again at RMI dealer in Capetwon .</p> <p>Mottorite never once contacted or smsmed me to say a claim was logged I had to phone them .</p> <p>whereby I was told its not there job to inform me but the dealer ,ok then they said they looking for a invoice from vw for my last service dated ,25/06/2016 I had phone vw and get it and email it to them </p> <p>Then he phoned the next day for more invoices so I send the whole batch for all the service that was ever done and the RMI dealer sits with service book .</p> <p>Ok a week later today the phone me to say my is rejected because they report found my gearbox have been welded before .</p> <p>I:m not a mechanic and my car since in my care have never been worked on ever since i had it this is the longest my car has ever stood by a garage ,So they telling me before you by a car you should strip the gearbox and look inside for welding this I’m trying to type this without swearing</p> <p>I told the consultant I don’t stay in Cpt ,I had pay my accommodation in cape town because there’s no RMI garage where I live I had pay the tow truck to take the car there I had take leave from work for a week because I can’t get to work without a car I had to give this garage permission to strip because motorite wants to look inside that is also added to my bill</p> <p>Besides the R8000.00 I already spend and the money I lost for unpaid leave , Im now sitting with a bill of R16000.00 to repair my engine and Motorite simply walks away rejecting my claim and with a bank account of R30000 imagine all the R30 000 they pocketing out of this scheme</p> <p>Motorite don’t know who the messed with I’m going comply by their procedures by thinking this to the ombudsman then legal by court</p> <p> Please people stay away from Motorite </p>