ZD
Zebonisia D
1 reviews | Active since Nov 2016
07 Jul 2022, 14:14
Motorite/Motovantage is an absolute ******* service provider
It has been 3 days now that I am awaiting authorization from Motorite/Motovantage. The dealership has submitted claims for work that needs to be done on my vehicle but Motorite/Motovantage has not responded in three days. I have been without a vehicle since Monday (4th July 2022). This is absolutely pathetic and appalling service from Motorite/Motovantage. I will never recommend or utilize their service ever again!!!
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Replies (3)0
Replies (3)
Motorite Administrators's replyOfficial
07 Jul 2022, 14:21Dear Madam,
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Your Policy Number: NFY50350A (***1) - T603370
TIA Reference / Case Number: ***9
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply07 Jul 2022, 14:21
Official
Dear Madam,
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Your Policy Number: NFY50350A (***1) - T603370
TIA Reference / Case Number: ***9
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
ZD
Zebonisia D's updateReviewer Update
07 Jul 2022, 14:26I cannot be without a fixed vehicle for another 3 business days. I refuse to be treated unfairly having paid for a service I am not receiving. Provide Cargo Motors with the necessary authorization and stop providing pathetic services!
ZD
Zebonisia D's update07 Jul 2022, 14:26
Reviewer Update
I cannot be without a fixed vehicle for another 3 business days. I refuse to be treated unfairly having paid for a service I am not receiving. Provide Cargo Motors with the necessary authorization and stop providing pathetic services!
Motorite Administrators's replyOfficial
08 Jul 2022, 11:21Dear Madam,
Thank you for allowing us the opportunity of investigating your complaint.
Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.
We trust that the outcome meets your satisfaction.
Should you have further queries – please do not hesitate to contact us.
Kind regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply08 Jul 2022, 11:21
Official
Dear Madam,
Thank you for allowing us the opportunity of investigating your complaint.
Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.
We trust that the outcome meets your satisfaction.
Should you have further queries – please do not hesitate to contact us.
Kind regards,
Risk Management Complaints Division
Risk Management Complaints Division