Motorite..motorwrong

I submitted an application to cancel my policy reason being I was trading my car in. I submitted the application with my ID copy on the 25/11/2019. I followed up on the 06/12/2019 @ 12:29 when I called the call centre to find out if my application was received. I was then advised that 2 lines of info is missing and therefore the application can not be processed. I was also advised that they required a finance house statement at this point. Had this bit of detail been on the form, it would have been submitted already. I asked Mbali, the person who took my call why hadnt anyone let me know sooner that info was outstanding and its now 2 weeks later that nobody had bothered to communicate. I hope that this does not delay my cancellation.