SN
Sachin N
1 reviews | Active since Jul 2014
28 Nov 2018, 15:56
MOTORITE WORST WARRANTY COMPANY-NO SERVICE
Motorite, I see you have lots of fans... not , im posting this due to the rejection of my claim J ********** Rej. NEVER EVER TAKE A POLICY WITH THESE THEIVES. Firstly I owned my vehicle for 4 months I had a problem with the motor, the car is lying at the mech for over a month and motorite glorified assessor declined the claim because they did not disclose certain expects of these policy to me. Has anyone been told to service their car if there was a break in service from the previous owner within 30days I highly doubt it, also i serviced it not long after the 30 days expired around 45 days by RMI approved dealer the car broke down 2 months later after the service which is also the RMI dealer fault for the failure and they don’t want to honour the claim, that’s not the only bad part, the worst part is I requested a full refund as I bought the entire policy they want to refund me not even 1/3 of it back, they have not honoured my claims paid for any repairs on the vehicle policy is 4 months old and they want to ***** monies paid up front. this is utter bull i want my full refund I can repair my vehicle on my own but I will tarnish your name and share my story across every possible media forum. IT TOOK YOUR 1 WEEK TO SEND ME A REJECTION LETTER THAT I REQUESTED ALMOST EVERYDAY FROM YOU AGENTS... YOUR SERVICE IS HORRIBLE... PEOPLE NEVER EVERY TAKE THEIR WARRANTY THERE IS TO MUCH RED TAPE NOT DISCLOSED TO CLIENTS.?
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Replies (10)0
Replies (10)
Motorite Administrators's replyOfficial
28 Nov 2018, 16:12Dear Sir / Madam,
We acknowledge receipt of your complaint received at our offices and duly noted your comments.
Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Tel No: ***
Facsimile: ***
Email: ***
Motorite Administrators's reply28 Nov 2018, 16:12
Official
Dear Sir / Madam,
We acknowledge receipt of your complaint received at our offices and duly noted your comments.
Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Tel No: ***
Facsimile: ***
Email: ***
Motorite Administrators's replyOfficial
29 Nov 2018, 11:43Dear Sir,
Kindly refer to your personal email address for our comprehensive response into your complaint.
Thank for allowing us the opportunity to carry out the necessary investigation and understand the situation.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Motorite Administrators's reply29 Nov 2018, 11:43
Official
Dear Sir,
Kindly refer to your personal email address for our comprehensive response into your complaint.
Thank for allowing us the opportunity to carry out the necessary investigation and understand the situation.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
SN
Sachin N's updateReviewer Update
20 Feb 2019, 15:55So Motorite responded to my complaint and agreed to refund me R4137.52 which is not my full contract after the TERRIBLE service they game me more headaches and stated it will take 30days to arrange my refund from the 28/11 to date the refund has not been performed, they are now changing their tune and saying Wesbank has to confirm first, which is not what I have from them in writing they are *****ing my money and wont return it , I demand interest for all these months you are holding my monies 100% interest , im going to send this to a newspaper and to the ombudsman as well as this is utter bull. MOTORITE WORST WARRENTY COMPANY TO EXSIST ****************. As a company you must be ashamed to treat clients this way and ***** monies.
SN
Sachin N's update20 Feb 2019, 15:55
Reviewer Update
So Motorite responded to my complaint and agreed to refund me R4137.52 which is not my full contract after the TERRIBLE service they game me more headaches and stated it will take 30days to arrange my refund from the 28/11 to date the refund has not been performed, they are now changing their tune and saying Wesbank has to confirm first, which is not what I have from them in writing they are *****ing my money and wont return it , I demand interest for all these months you are holding my monies 100% interest , im going to send this to a newspaper and to the ombudsman as well as this is utter bull. MOTORITE WORST WARRENTY COMPANY TO EXSIST ****************. As a company you must be ashamed to treat clients this way and ***** monies.
Motorite Administrators's replyOfficial
20 Feb 2019, 16:22Dear Sir,
To ascertain whether a refund (which is stipulated in the contract wording as being at the Administrator’s discretion) is payable, all commissions, administration and underwriting fees, which are distributed at contract inception, cannot be refunded. The remainder of the premium is reserved, which is utilized to pay claims.
At any point during the contract, if a cancellation is required, claims will be deducted off the reserved premium, and then the remaining fee is calculated on a pro-rata basis.
To ascertain whether a refund (which is stipulated in the contract wording as being at the Administrator’s discretion) is payable, all commissions, administration and underwriting fees, which are distributed at contract inception, cannot be refunded. The remainder of the premium is reserved, which is utilized to pay claims.
At any point during the contract, if a cancellation is required, claims will be deducted off the reserved premium, and then the remaining fee is calculated on a pro-rata basis.
In this instance the pro-rata refund amount is less bank commission and charges as this fee is not received by Motorite however withheld by WesBank. In addition the “All Fees” quoted is withheld by Motorite as this is the amount received as part of the administration agreement between Motorite and WesBank as we are the appointed service administrators by WesBank.
An administration fee was included with the financing of said contract/policy. Upon cancellation the administration fee and commission will be payable by yourself placing your account into arrears. Furthermore the arrears amount is also based on the pro-rata refund amount quoted.
Please note that we cannot agree to the arrears amount quoted - as per WesBank - as they are to communicate to yourself whereby you may agree before WesBank advises us to proceed with cancellation on our side.
Regrettably, Motorite is not fami**** with the rest of the process with regards to the allocation of the manually transferred funds.
Please note that we cannot agree to the arrears amount quoted - as per WesBank - as they are to communicate to yourself whereby you may agree before WesBank advises us to proceed with cancellation on our side.
Regrettably, Motorite is not fami**** with the rest of the process with regards to the allocation of the manually transferred funds.
It is worthy to note that Motorite have fulfilled ourobligation in administering the cancellation as requested.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Motorite Administrators's reply20 Feb 2019, 16:22
Official
Dear Sir,
To ascertain whether a refund (which is stipulated in the contract wording as being at the Administrator’s discretion) is payable, all commissions, administration and underwriting fees, which are distributed at contract inception, cannot be refunded. The remainder of the premium is reserved, which is utilized to pay claims.
At any point during the contract, if a cancellation is required, claims will be deducted off the reserved premium, and then the remaining fee is calculated on a pro-rata basis.
To ascertain whether a refund (which is stipulated in the contract wording as being at the Administrator’s discretion) is payable, all commissions, administration and underwriting fees, which are distributed at contract inception, cannot be refunded. The remainder of the premium is reserved, which is utilized to pay claims.
At any point during the contract, if a cancellation is required, claims will be deducted off the reserved premium, and then the remaining fee is calculated on a pro-rata basis.
In this instance the pro-rata refund amount is less bank commission and charges as this fee is not received by Motorite however withheld by WesBank. In addition the “All Fees” quoted is withheld by Motorite as this is the amount received as part of the administration agreement between Motorite and WesBank as we are the appointed service administrators by WesBank.
An administration fee was included with the financing of said contract/policy. Upon cancellation the administration fee and commission will be payable by yourself placing your account into arrears. Furthermore the arrears amount is also based on the pro-rata refund amount quoted.
Please note that we cannot agree to the arrears amount quoted - as per WesBank - as they are to communicate to yourself whereby you may agree before WesBank advises us to proceed with cancellation on our side.
Regrettably, Motorite is not fami**** with the rest of the process with regards to the allocation of the manually transferred funds.
Please note that we cannot agree to the arrears amount quoted - as per WesBank - as they are to communicate to yourself whereby you may agree before WesBank advises us to proceed with cancellation on our side.
Regrettably, Motorite is not fami**** with the rest of the process with regards to the allocation of the manually transferred funds.
It is worthy to note that Motorite have fulfilled ourobligation in administering the cancellation as requested.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
SN
Sachin N's updateReviewer Update
20 Feb 2019, 16:32Mortorite has not performed no such thing my money has not bee refunded so nothing has been done , why must I be liable for commission etc this is utter nonsense I will not accept this I want my full refund paid for the warranty as your have done nothing but take my money and pose as if you provide a service. NO SERVICE was received. I want my monies back or I will take this to court as well.
SN
Sachin N's update20 Feb 2019, 16:32
Reviewer Update
Mortorite has not performed no such thing my money has not bee refunded so nothing has been done , why must I be liable for commission etc this is utter nonsense I will not accept this I want my full refund paid for the warranty as your have done nothing but take my money and pose as if you provide a service. NO SERVICE was received. I want my monies back or I will take this to court as well.
Motorite Administrators's replyOfficial
20 Feb 2019, 16:40Dear Sir,
To reiterate - we cannot cancel until WesBank - the finance institution - advises us to proceed with such as the administrator. In this instance they will need to confirm any arrears amount due before any further steps can been taken.
In addition - a full refund will only apply if cancellation has been requested within 30 days of policy purchase.
To reiterate - we cannot cancel until WesBank - the finance institution - advises us to proceed with such as the administrator. In this instance they will need to confirm any arrears amount due before any further steps can been taken.
In addition - a full refund will only apply if cancellation has been requested within 30 days of policy purchase.
All our rights remain reserved herein. We will therefore reserve further comment on this matter as I believe that we have adequately addressed your complaint.
Kind Regards,
Risk Management Complaints Division
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply20 Feb 2019, 16:40
Official
Dear Sir,
To reiterate - we cannot cancel until WesBank - the finance institution - advises us to proceed with such as the administrator. In this instance they will need to confirm any arrears amount due before any further steps can been taken.
In addition - a full refund will only apply if cancellation has been requested within 30 days of policy purchase.
To reiterate - we cannot cancel until WesBank - the finance institution - advises us to proceed with such as the administrator. In this instance they will need to confirm any arrears amount due before any further steps can been taken.
In addition - a full refund will only apply if cancellation has been requested within 30 days of policy purchase.
All our rights remain reserved herein. We will therefore reserve further comment on this matter as I believe that we have adequately addressed your complaint.
Kind Regards,
Risk Management Complaints Division
Kind Regards,
Risk Management Complaints Division
SN
Sachin N's updateReviewer Update
20 Feb 2019, 16:48You have not adequately addressed my complaint as it been 3 months since I app**** and no refund has been done , when I have my money back they the complaint is resolved. Motorite rejected my claim without explaining the fine print you hide so well just to ***** customers monies so in my eyes you have not performed me any service. your service is not required as you a useless company and I want my money back as you have done nothing for my vehicle or me , you are holding my money and gain interest on it you are a pyramid scheme using and *****ing from people.
SN
Sachin N's update20 Feb 2019, 16:48
Reviewer Update
You have not adequately addressed my complaint as it been 3 months since I app**** and no refund has been done , when I have my money back they the complaint is resolved. Motorite rejected my claim without explaining the fine print you hide so well just to ***** customers monies so in my eyes you have not performed me any service. your service is not required as you a useless company and I want my money back as you have done nothing for my vehicle or me , you are holding my money and gain interest on it you are a pyramid scheme using and *****ing from people.
Motorite Administrators's replyOfficial
20 Feb 2019, 16:59Dear Sir,
The refund can only be processed once WesBank has confirmed and discussed the arrears amount upon cancellation - and should you agree with such then we are instructed to process the same on our side.
The reason being is that Motorite is the appointed service administrators for WesBank.
Only WesBank can advise according to your financial status as they are your financial institution who financed the vehicle on your behalf.
In addition - would you like a comprehensive response as to why your claim was rejected?
Kind Regards,
Risk Management Complaints Division
The refund can only be processed once WesBank has confirmed and discussed the arrears amount upon cancellation - and should you agree with such then we are instructed to process the same on our side.
The reason being is that Motorite is the appointed service administrators for WesBank.
Only WesBank can advise according to your financial status as they are your financial institution who financed the vehicle on your behalf.
In addition - would you like a comprehensive response as to why your claim was rejected?
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply20 Feb 2019, 16:59
Official
Dear Sir,
The refund can only be processed once WesBank has confirmed and discussed the arrears amount upon cancellation - and should you agree with such then we are instructed to process the same on our side.
The reason being is that Motorite is the appointed service administrators for WesBank.
Only WesBank can advise according to your financial status as they are your financial institution who financed the vehicle on your behalf.
In addition - would you like a comprehensive response as to why your claim was rejected?
Kind Regards,
Risk Management Complaints Division
The refund can only be processed once WesBank has confirmed and discussed the arrears amount upon cancellation - and should you agree with such then we are instructed to process the same on our side.
The reason being is that Motorite is the appointed service administrators for WesBank.
Only WesBank can advise according to your financial status as they are your financial institution who financed the vehicle on your behalf.
In addition - would you like a comprehensive response as to why your claim was rejected?
Kind Regards,
Risk Management Complaints Division
SN
Sachin N's updateReviewer Update
21 Feb 2019, 10:31THIS WAS NOT STATED WHEN I SENT FOR CANCELLATION LAST YEAR, YOUR SERVICE IS PETHATIC, WESBANK CONFIRMED THEY DO NOT CONTROL THE POLICY SO MOTORITE IS GIVING ME THE RUN AROUND BECAUSE YOU'LL ARE THEIVES.
SN
Sachin N's update21 Feb 2019, 10:31
Reviewer Update
THIS WAS NOT STATED WHEN I SENT FOR CANCELLATION LAST YEAR, YOUR SERVICE IS PETHATIC, WESBANK CONFIRMED THEY DO NOT CONTROL THE POLICY SO MOTORITE IS GIVING ME THE RUN AROUND BECAUSE YOU'LL ARE THEIVES.
Motorite Administrators's replyOfficial
21 Feb 2019, 10:52Dear Sir,
It is worthy to note that Motorite is the duly appointed administrator of the warranty policy.
We unfortunately do not administer your vehicle finance and asset account, this is done through your financial institution.
Please note that Motorite have a turnaround time of 7-10 working days for cancellations to be submitted to the respective finance institutions - whereby we have fulfilled our obligation in administering the cancellation requested.
We unfortunately have no control of your financial institutions turnaround times whether they are within or out of the 30 day window period.
To reiterate - we have escalated the matter with your respective financial institution and waiting feedback thereof.
It is worthy to note that Motorite is the duly appointed administrator of the warranty policy.
We unfortunately do not administer your vehicle finance and asset account, this is done through your financial institution.
Please note that Motorite have a turnaround time of 7-10 working days for cancellations to be submitted to the respective finance institutions - whereby we have fulfilled our obligation in administering the cancellation requested.
We unfortunately have no control of your financial institutions turnaround times whether they are within or out of the 30 day window period.
To reiterate - we have escalated the matter with your respective financial institution and waiting feedback thereof.
We will therefore reserve further comment on this matter as I believe that we have adequately addressed your complaint.
Kind Regards,
Risk Management Complaints Division
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply21 Feb 2019, 10:52
Official
Dear Sir,
It is worthy to note that Motorite is the duly appointed administrator of the warranty policy.
We unfortunately do not administer your vehicle finance and asset account, this is done through your financial institution.
Please note that Motorite have a turnaround time of 7-10 working days for cancellations to be submitted to the respective finance institutions - whereby we have fulfilled our obligation in administering the cancellation requested.
We unfortunately have no control of your financial institutions turnaround times whether they are within or out of the 30 day window period.
To reiterate - we have escalated the matter with your respective financial institution and waiting feedback thereof.
It is worthy to note that Motorite is the duly appointed administrator of the warranty policy.
We unfortunately do not administer your vehicle finance and asset account, this is done through your financial institution.
Please note that Motorite have a turnaround time of 7-10 working days for cancellations to be submitted to the respective finance institutions - whereby we have fulfilled our obligation in administering the cancellation requested.
We unfortunately have no control of your financial institutions turnaround times whether they are within or out of the 30 day window period.
To reiterate - we have escalated the matter with your respective financial institution and waiting feedback thereof.
We will therefore reserve further comment on this matter as I believe that we have adequately addressed your complaint.
Kind Regards,
Risk Management Complaints Division
Kind Regards,
Risk Management Complaints Division