Motorite worst extended warranty insurance company

Item: Motorite Administrators
Rating: 1
Author: Philane S

Motorite is a worst warranty insurance company. My dealership took extended warranty with them when I bought a car(Ford Ranger) in 2022 May. On the 3th of July 2023 it had an engine failure and I took it to Ford for diagnostics and Ford logged a claim with Motorite, they force them to strip the car so they can take pictures for the damages. They requested everything including the service records. The car has been with the dealer since 3July2023 and Motorite only responded yesterday (2023-08-30) stating that they will only cover cost up to R12000 and R476.10 for overheating. This is very weird because the dealer sent them a clear list of damaged parts that needs to be replace, including the pictures of the engine and the total cost of 118K plus. I have been trying to get assistance with no success once I mention my issue when I get through, I am being transferred to claims department where I cannot even get through until line cuts of. No one bother to call me back. I have been with no car for the 2 months now. I will keep on trying maybe I will get assistance, every frustrated.

Helpful (0)

Replies (3)

Motorite Administrators's replyOfficial

01 Sept 2023, 08:00

Dear Sir,

Motorite acknowledges receipt of your complaint, your communication is important to us.

Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.

| TIA Reference / Case Number | ***5

Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.

Thank you for your cooperation and patience herein.

Kind Regards,

Risk Management Complaints Division

Motorite Administrators's reply01 Sept 2023, 08:00

Official

Dear Sir,

Motorite acknowledges receipt of your complaint, your communication is important to us.

Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.

| TIA Reference / Case Number | ***5

Kind Regards,

Risk Management Complaints Division

Motorite Administrators's replyOfficial

01 Sept 2023, 09:42

Dear Sir,

With reference to your complaint logged with Motorite, complaint reference number ***5, we have reviewed your complaint and duly noted your comments.

Please be advised that we have issued a comprehensive response informing you of our final position concerning the complaint to your personal email address.

Kindly refer to said email regarding the merits of the matter and our findings thereof.

Thank you for your cooperation and patience herein.

Kind Regards,

Risk Management Complaints Division

Motorite Administrators's reply01 Sept 2023, 09:42

Official

Dear Sir,

With reference to your complaint logged with Motorite, complaint reference number ***5, we have reviewed your complaint and duly noted your comments.

Please be advised that we have issued a comprehensive response informing you of our final position concerning the complaint to your personal email address.

Kindly refer to said email regarding the merits of the matter and our findings thereof.

Thank you for your cooperation and patience herein.

Kind Regards,

Risk Management Complaints Division

Philane S's updateReviewer Update

01 Sept 2023, 10:47

Hi Allison,

Thank you for your response and clarification. Please do the same to other frustrated customers. Fine print is a more common issue for most customers.

Kind Regards,

Philane S's update01 Sept 2023, 10:47

Reviewer Update

Hi Allison,

Thank you for your response and clarification. Please do the same to other frustrated customers. Fine print is a more common issue for most customers.

Kind Regards,