Motorite Warranty Service

I am extremely disappointed with my experience with Motorite. I requested to cancel my warranty plan in October 2023, but this cancellation was never processed. When I inquired about my policy’s expiration date, I was informed that it would remain valid until 27th November 2024, leading me to continue paying for coverage.

Recently, I submitted a quote for repairs under this warranty, only to be told that my policy is "in a cancellation process." Confused, I called WesBank, who confirmed that they had never received any cancellation request from Motorite, meaning my warranty should still be active.

WesBank advised my service provider to contact Motorite directly to authorize the repairs, as my warranty was supposed to be valid. However, when my service provider called, Motorite repeated the same response, stating my policy is "in a cancellation process." This endless loop has been incredibly frustrating, and I am left without the assistance I paid for.

I have never encountered such poor service and lack of communication. I would caution others considering Motorite to take these issues into account. My experience has been nothing but stressful, and I am still left without a clear solution.