nN
ngwepe N
1 reviews | Active since Apr 2017
07 Mar 2022, 17:38
Motorite warranty
Motorite did not want to pay for my engine when I had a cambelt failure and caused engine failure. They are only paying for the cheapest which is cambelt replacement Only.
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Replies (2)
Motorite Administrators's replyOfficial
08 Mar 2022, 08:03Dear Sir,
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Your Policy Number: OFEPW19705 (***8)
TIA Reference / Case Number: ***7
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply08 Mar 2022, 08:03
Official
Dear Sir,
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Your Policy Number: OFEPW19705 (***8)
TIA Reference / Case Number: ***7
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's replyOfficial
08 Mar 2022, 11:19Dear Sir,
Thank you for allowing us the opportunity of investigating your complaint.
Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.
We trust that the outcome meets your satisfaction.
Should you have further queries – please do not hesitate to contact us.
Kind regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply08 Mar 2022, 11:19
Official
Dear Sir,
Thank you for allowing us the opportunity of investigating your complaint.
Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.
We trust that the outcome meets your satisfaction.
Should you have further queries – please do not hesitate to contact us.
Kind regards,
Risk Management Complaints Division
Risk Management Complaints Division