NM
Ntjanyana M

1 reviews | Active since Apr 2021

29 Mar 2023, 11:03

Motorite Warranty ****.

I'm very disappointed by my experience with the FNB First Warranty which is administered by Motorite Administrators. I claimed for a warranty insurance, the mechanic's quotation is R49 281,50 for a clutch kit and mechatronics to be replaced. Shockingly the insurance says it'll only able to pay R7 000 for mechatronics and R2500 for a clutch kit which is a total of R9500, now I have to pay R39 781.50 from my pocket. Where am I going to get R39 781.50 from? This is a disgrace as we join these insurances hoping to be assisted in such times of need also knowing that we don't have that kind of money idling waiting for such emergencies. These companies are a **** and ripping people off. This is the same as me fixing the car with my own money, yet I joined and insurance hoping to be assisted when in need. Something must be done with these *****sters of insurances, when they advertise, they claim they'll help should one need such services. Only to find a different story when in need of their help after joining.

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Replies (2)
Motorite Administrators
Motorite Administrators's reply29 Mar 2023, 11:14
Official
 Dear Sir,  Motorite acknowledges receipt of your complaint, your communication is important to us.  Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.  Policy Number:                                    FNBN12187 (***6) TIA Reference / Case Number:         ***5  Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.  Thank you for your cooperation and patience herein. Kind Regards, 

Risk Management Complaints Division
Motorite Administrators
Motorite Administrators's reply31 Mar 2023, 11:25
Official
 Dear Sir,  With reference to your complaint logged with Motorite on the 29/03/2023, we have reviewed your complaint and duly noted your comments.  Please be advised that we have issued a comprehensive response to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof.  Thank you for your cooperation and patience herein. Kind Regards,  Risk Management Complaints Division