JM
Joshua M
1 reviews | Active since Jun 2020
19 Jul 2021, 12:53
Motorite warranty
The worsed warranty poor service I had car breakdown last year June then claim even today I haven't receive any payout from them I've send them all the quotation I won't recommend anyone after my experience with them
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Replies (5)0
Replies (5)
Motorite Administrators's replyOfficial
19 Jul 2021, 12:59Dear Sir, We acknowledge receipt of your complaint received at our offices and duly noted your comments.
Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply19 Jul 2021, 12:59
Official
Dear Sir, We acknowledge receipt of your complaint received at our offices and duly noted your comments.
Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
JM
Joshua M's updateReviewer Update
19 Jul 2021, 13:05Patience seriously for a full year without my warranty claim payout that's insulting
JM
Joshua M's update19 Jul 2021, 13:05
Reviewer Update
Patience seriously for a full year without my warranty claim payout that's insulting
Motorite Administrators's replyOfficial
19 Jul 2021, 13:31Dear Sir,
After a thorough review of your case, we noted that there is a warranty claim logged with Motorite on the 05/08/2020 for the overheating damages reported. Our records indicate that the claim was duly authorized under the respective overheating benefit category, up to and within the maximum limit of liability allowed by the policy.
It is pertinent to mention that we pay the repairing dealership directly upon receipt of a valid tax invoice for their services rendered.
However – should there be a pay owner refund outstanding, please be so kind as to provide any correspondence thereof as well as a copy of the tax invoice and proof of payment.
We hope the above clarifies.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
After a thorough review of your case, we noted that there is a warranty claim logged with Motorite on the 05/08/2020 for the overheating damages reported. Our records indicate that the claim was duly authorized under the respective overheating benefit category, up to and within the maximum limit of liability allowed by the policy.
It is pertinent to mention that we pay the repairing dealership directly upon receipt of a valid tax invoice for their services rendered.
However – should there be a pay owner refund outstanding, please be so kind as to provide any correspondence thereof as well as a copy of the tax invoice and proof of payment.
We hope the above clarifies.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply19 Jul 2021, 13:31
Official
Dear Sir,
After a thorough review of your case, we noted that there is a warranty claim logged with Motorite on the 05/08/2020 for the overheating damages reported. Our records indicate that the claim was duly authorized under the respective overheating benefit category, up to and within the maximum limit of liability allowed by the policy.
It is pertinent to mention that we pay the repairing dealership directly upon receipt of a valid tax invoice for their services rendered.
However – should there be a pay owner refund outstanding, please be so kind as to provide any correspondence thereof as well as a copy of the tax invoice and proof of payment.
We hope the above clarifies.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
After a thorough review of your case, we noted that there is a warranty claim logged with Motorite on the 05/08/2020 for the overheating damages reported. Our records indicate that the claim was duly authorized under the respective overheating benefit category, up to and within the maximum limit of liability allowed by the policy.
It is pertinent to mention that we pay the repairing dealership directly upon receipt of a valid tax invoice for their services rendered.
However – should there be a pay owner refund outstanding, please be so kind as to provide any correspondence thereof as well as a copy of the tax invoice and proof of payment.
We hope the above clarifies.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
JM
Joshua M's updateReviewer Update
19 Jul 2021, 13:43I paid R55000 from my pocket I will send all the receipts as soon as I get home
JM
Joshua M's update19 Jul 2021, 13:43
Reviewer Update
I paid R55000 from my pocket I will send all the receipts as soon as I get home
Motorite Administrators's replyOfficial
19 Jul 2021, 13:59Dear Sir,
Is that not perhaps the balance of the quotation of which you were liable for?
Kind Regards,
Risk Management Complaints Division
Is that not perhaps the balance of the quotation of which you were liable for?
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply19 Jul 2021, 13:59
Official
Dear Sir,
Is that not perhaps the balance of the quotation of which you were liable for?
Kind Regards,
Risk Management Complaints Division
Is that not perhaps the balance of the quotation of which you were liable for?
Kind Regards,
Risk Management Complaints Division