DS
Deidre S
1 reviews | Active since Jul 2021
23 Sept 2023, 14:12
Motorite useless policy
On Thursday, 21 September, I took my car for a service to BMW. BMW struggled for the next 2 days to get hold of Motorite to get an authorization to go ahead with the service. I am regretting the day I took out a service plan with Motorite. I couldn't spend a third day without my car, and was forced to pay for the service myself. R1700 later, I am an extremely unhappy customer. What a waste of a service plan. Ph ***
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Replies (2)
Motorite Administrators's replyOfficial
26 Sept 2023, 08:01Dear Madam, Motorite acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. | TIA Reference / Case Number | ***5 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Best regards,
Motorite Administrators's reply26 Sept 2023, 08:01
Official
Dear Madam, Motorite acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. | TIA Reference / Case Number | ***5 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Best regards,
Motorite Administrators's replyOfficial
26 Sept 2023, 10:25Dear Madam, With reference to your complaint logged with Motorite, complaint reference number ***5, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Best regards,
Motorite Administrators's reply26 Sept 2023, 10:25
Official
Dear Madam, With reference to your complaint logged with Motorite, complaint reference number ***5, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Best regards,