FQ
Frans Q
1 reviews | Active since Jul 2020
01 Jul 2020, 19:17
Motorite (unsatisfied Customer)
Good day
I received an email from VW Finance making me aware that my monthly instalment are going to increase because of the policy I took with Motorite car service Plan.
And my Car is due for service but the VW service provider when they try to contact Motorite for payment of the service, they were told that I don’t have a Policy with them. So my question is how are they able to deduct money from my account through VW Financial services if I don’t have a Policy with them.
Kindly get back to me ASAP, it’s a matter of emergency and if you can you please provide me with a Policy number.
Regards
Helpful (0)
Replies (4)0
Replies (4)
Motorite Administrators's replyOfficial
02 Jul 2020, 08:42 Dear Sir / Madam, We acknowledge receipt of your complaint however, in order for us to further investigate the matter and provide you adequate feedback we will require the following information: Policy / Contract number: Vehicle Registration number: Thank you for your cooperation and patience herein. Kind Regards,
Motorite Administrators's reply02 Jul 2020, 08:42
Official
Dear Sir / Madam, We acknowledge receipt of your complaint however, in order for us to further investigate the matter and provide you adequate feedback we will require the following information: Policy / Contract number: Vehicle Registration number: Thank you for your cooperation and patience herein. Kind Regards,
FQ
Frans Q's updateReviewer Update
02 Jul 2020, 12:18HS 07 BM GP, and i wasn't provided with Policy number but money is deducted every month through VW Finances, no Policy schedule send to me.
FQ
Frans Q's update02 Jul 2020, 12:18
Reviewer Update
HS 07 BM GP, and i wasn't provided with Policy number but money is deducted every month through VW Finances, no Policy schedule send to me.
Motorite Administrators's replyOfficial
02 Jul 2020, 12:27Dear Sir,
Please note that i cannot pick up a policy/plan with the provided registration number.
Would you kindly respond with your ID number to the email we sent to your above provided email address.
Kind regards,
Please note that i cannot pick up a policy/plan with the provided registration number.
Would you kindly respond with your ID number to the email we sent to your above provided email address.
Kind regards,
Motorite Administrators's reply02 Jul 2020, 12:27
Official
Dear Sir,
Please note that i cannot pick up a policy/plan with the provided registration number.
Would you kindly respond with your ID number to the email we sent to your above provided email address.
Kind regards,
Please note that i cannot pick up a policy/plan with the provided registration number.
Would you kindly respond with your ID number to the email we sent to your above provided email address.
Kind regards,
Motorite Administrators's replyOfficial
02 Jul 2020, 15:41Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards,
Motorite Administrators's reply02 Jul 2020, 15:41
Official
Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards,