Motorite trying to **** me.

Motorite is trying by all means necessary to find a reason to not pay my claim. My car had a water pump failure during this Lockdown and it was towed from my place. The claim was sent to them on the 08/05/2020 but to my surprise they didn't even cover the half of the invoice. Everytime I call them they ask for a claim number and put me on hold forever. I have asked for my contract with them which shows what I'm covered for but they are telling me long stories that I must wait for 74hours to get my contract. The towing fee is not even covered on that claim I would really like to know what's going on here. What they are offering me can't even buy the water pump but I was told by the dealership that my Engine and Gear box are covered but now all I hear is stories that we don't cover this nut we cover that one. As for me when I open my bonnet all I see is the engine so if you gonna cover my engine but not the cooling system you are absolutely ******** me. The money you have been collecting from me on a monthly basis is way more than what you are offering me now.