OP
Oriana P
1 reviews | Active since Nov 2019
22 Nov 2021, 15:16
Motorite treats the clients in a terrible manner
This company doesn’t care about their customers. I received a reply from them on hello Peter to give them details to review my complaint. I contacted them with the details and it’s no surprise that they have not followed up. All complaints about this company are the same, they are rude to the customers and their service is pathetic.
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Replies (3)0
Replies (3)
Motorite Administrators's replyOfficial
22 Nov 2021, 15:31Dear Sir/Madam,
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Your case reference number is ***5.
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply22 Nov 2021, 15:31
Official
Dear Sir/Madam,
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Your case reference number is ***5.
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
OP
Oriana P's updateReviewer Update
22 Nov 2021, 15:32I don’t think I’ll hold my breath. This company has a clear pattern of blowing hot air
OP
Oriana P's update22 Nov 2021, 15:32
Reviewer Update
I don’t think I’ll hold my breath. This company has a clear pattern of blowing hot air
Motorite Administrators's replyOfficial
22 Nov 2021, 16:32Dear Sir/Madam,
Thank you for allowing us the opportunity of investigating your complaint.
Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.
We trust that the outcome meets your satisfaction.
Should you have further queries – please do not hesitate to contact us.
Kind regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply22 Nov 2021, 16:32
Official
Dear Sir/Madam,
Thank you for allowing us the opportunity of investigating your complaint.
Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.
We trust that the outcome meets your satisfaction.
Should you have further queries – please do not hesitate to contact us.
Kind regards,
Risk Management Complaints Division
Risk Management Complaints Division