1 reviews | Active since Apr 2017

17 Mar 2022, 19:59

Motorite Sucks & is Terrible! Rather Go With MFC!

Absolutely ridiculous warranty I would not recommend please rather use MFC Warranty they do not have problems paying out their service is top of the range and they actually assist you by dealing with the mechanics, Motorite is not good at all they lack service and fail to properly understand the situation they do not assist you with dealing with the mechanics at all! First person I spoke to was very rude! My car was at Carpro Services in Randburg around 6 times my thermostat was replaced twice, My water pump was replaced the warranty allowed Carpro Services to do false claims on my wheel bearings! My wheel bearings never had no problems! They stole brand new spark plugs out of my engine and put in cracked spark plugs told me the coil pack is faulty and that the warranty will not cover that I will need to pay cash after Carpro Services worked on my car there was non-stop cooling system issues my car overheated and the engine got damaged, I now need a complete engine rebuild and the warranty does not want to cover it at the current repairer which is top of the line, the warranty told me I need to take my car back to the previous repairer carpro services which is really bad service and can't repair anything properly they messed up my entire car, I will not recommend this warranty, I will now contact the bank to take the vehicle back cause I refuse to pay for this they will need to contact the terrible Motorite to warranty get their refund on the remaining months, but all I will advise is never ever got with Motorite Warranty, rather go to MFC they are ver efficient, Motorite lacks in all aspects and is extremely terrible and Carpro should lose their RMI status because of false claims!

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Replies (2)
Motorite Administrators
Motorite Administrators's reply18 Mar 2022, 08:15
Official
Dear Sir,  MotoVantage acknowledges receipt of your complaint, your communication is important to us.  Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number:                                 UVW14977 (***6) - T554063TIA Reference/Case Number:                 ***2                  Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.  Thank you for your cooperation and patience herein.  Kind Regards, 

Risk Management Complaints Division
Motorite Administrators
Motorite Administrators's reply18 Mar 2022, 14:03
Official
Dear Sir, Kindly refer to your personal email address for our comprehensive response into your complaint.  Thank you for your cooperation and patience herein.  Kind Regards,  Risk Management Complaints Division