Motorite stalling claim whilst my policy is a few days from expiring

I purchased a vehicle last year with an existing motorite maintenance plan on it. Tried to claim for a cluster on my vehicle motorite rejected the claim on the grounds that we had an existing factory warranty (which was no longer valid since the previous owner serviced it at a company not approved by reeds, but it is approved by motorite since they paid for that service) I Reeds then resubmitted the claim today since the factory warranty is now expired but the motorite one is still effective. Motorite came back and rejected the claim; New reason: that part is not covered! Why not just say that in the first instance, reeds advised that part should be covered. I only have 5 days left on my policy and now Motorite are stalling to not pay. If I get no resolution today, I am going to have to call my local radio station and ask people for advice as I cannot waste time on this. My claim number is T307061 and my vehicle is at Reeds Belville, agent is Levonne