Motorite Slow and Reluctant

I bought a Motorite plan when I bought my second hand car in March last year. I have had some problems with this car this year where I have attempted to claim from the motorite plan. The first time the administrators made it extremely difficult to claim because they wanted a service record which should have been supp**** by the dealership (Ford Fury Midrand). The second time they refused because that repair is not covered by the plan. the third time they have been very slow to process the claim - they have approved the claim (which is hopelessly inadequate for this repair) but have failed to inform the service provider.