Motorite service plan? Never again!!!

What a frustrating experience. Bought a 2nd hand 2019 Ford Ranger from a motor dealership in May 2021 and received a phone call a few days later for a service plan with a few options. Under the impression it was from the financial institution itself I agree on a 80 000km service plan which get deducted monthly from my vehicle installment. 10 months later made an appointment for my 1st service since joining the service plan. Got declined by Motorite which I didn't know was the underwriter because of a motor swap. The motor swap was done before we bought the vehicle and was registered with the new motor. Motorite needed the new engine number which we supp****. Then they need police clearance with a lot of additional information. Why underwrite something if you don't have the correct information on your system. Feels like more excuses than anything else. Mechanical warranty will expire if vehicle is not serviced within a 1000km from specs from manufacturer. Lost 2 days already business wise because of bad administration. Motorite again? Never in my life again!!!