Motorite Service Plan

Service plan taken out on pre owned vehicle purchased , all information disclosed telephonically to the sales agent regarding service history and when the next service will be due.

Called Motorite when the vehicle was due for its service to find out if I need to get pre approval prior to taking the vehicle to the dealership and was advised its not needed as the dealer would contact them directly.

Vehicle due for 120 000 km Major service , dealer informs motorite and they decline the major service as their information advises its due for a minor service only due to the year model.

I paid for the difference in cash to get the correct service done as it would affect the warranty that's on the car should something go wrong.

It took over week to explain to their team why the car is due for a major service together with the service records to show the previous service was a minor before they approved , by then the car was already serviced and in use.

The dealer spilt the invoice to the amount of the minor service for Motorite to pay and cash part to me, Motorite still can't work out looking at the values that the two invoices make up to the total cost of the major service. Motorite took the two invoices and calculated the difference between the two as the one to me was higher and paid me only the difference instead of paying me the full amount I paid the dealer , they seriously failed on simple math and costings of a Major Service.

I was asked to contact the Dealer and get a refund from the Dealer which makes no sense.

Email trails for for over two months , dealing with 4 different people. I have asked to be directed to senior management which they couldn't also asked for management to contact me but still await a response.

This was my first time using non dealer service plan and was the worst experience ever, time lost from work trying to resolve this and endless emails trying to explain to them what needs to be done.

Never Again.

NB - Not all dealerships deal with Motorite and this explains why.