MQ
Mzimasi Q
1 reviews | Active since Nov 2018
25 Apr 2021, 08:21
Motorite ********
My money it’s debited every month but no service. Am so hurt and regret for your supporting your business.
If my cancellation was approved in wesbank provide me with evidence not with what I have written.
I will take the matter to court
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Replies (2)
Motorite Administrators's replyOfficial
26 Apr 2021, 08:06Dear Sir, We acknowledge receipt of your complaint received at our offices and duly noted your comments. Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply26 Apr 2021, 08:06
Official
Dear Sir, We acknowledge receipt of your complaint received at our offices and duly noted your comments. Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
26 Apr 2021, 08:20Dear Sir, After a thorough review of your case, we noted that on the 01/02/2021 we received a request from WesBank to not process the cancellation as requested and to rather keep the service plan active, which has duly been app**** and the WesBank used service plan is active for claiming purposes. Should you not be happy with the outcome, you are at liberty to seek further recourse that is made available to you. Thereafter you may institute legal proceeding within 180 Days of receipt of this letter, failing which we will have no further liability in terms of this policy. Should you require any further details, please contact the Risk Management Complaints Division. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply26 Apr 2021, 08:20
Official
Dear Sir, After a thorough review of your case, we noted that on the 01/02/2021 we received a request from WesBank to not process the cancellation as requested and to rather keep the service plan active, which has duly been app**** and the WesBank used service plan is active for claiming purposes. Should you not be happy with the outcome, you are at liberty to seek further recourse that is made available to you. Thereafter you may institute legal proceeding within 180 Days of receipt of this letter, failing which we will have no further liability in terms of this policy. Should you require any further details, please contact the Risk Management Complaints Division. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division