LV
Leon V

1 reviews | Active since Dec 2019

07 May 2021, 09:42

Motorite ****

Upon purchasing my vehicle from Wesbank, I purchased a Service plan with a Warranty plan. I used the plqn as prescribed on my contracts, when I wanted to use my warranty plan I was advised that it has expired, I did enquire on why I was not advised about this so that I can obviously renew the policy. Yesterday I wanted to have my vehicle serviced, once again it also expired, once again I was not advised, now my vehicle is overdue and can't be serviced, after a huge argument they imply that they have advised be of the expiry, after all the arguments I asked that someone can contact me to get it then renewed as my vehicle is doing a lot of kilometers per month. Most useless company I have ever used.

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Replies (2)
Motorite Administrators
Motorite Administrators's reply07 May 2021, 10:18
Official
 Dear Sir,  We acknowledge receipt of your complaint received at our offices and duly noted your comments.  Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible.  Thank you for your cooperation and patience herein. 
Kind Regards, 
Motorite Administrators
Motorite Administrators's reply07 May 2021, 14:20
Official
 Dear Sir,  Thank you for allowing us the opportunity of investigating your complaint.  Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.  We trust that the outcome meets your satisfaction.  Should you have further queries – please do not hesitate to contact us.  Kind regards,