OM
Orapeleng M
1 reviews | Active since Oct 2024
29 Jul 2025, 23:24
Motorite sales agent selling *****ulent contracts
I was advised that I am agreeing on month to month contract just to find out after the teminations of the contract I had have to pay cancelation fee of 3 years contract which is something that I didn't agree over the phone with the sales advisor or she didn't explain to me which has put my West Bank account in arrears and I'm still paying even today.
I've spoken to one of the managers to request a call recording of that particular sale agreement and since February and he haven't contacted me until today. My West Bank account is in arrears because of Motorite ******* actions.
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Replies (3)
Motorite Administrators's replyOfficial
30 Jul 2025, 08:18Hello O****leng M,
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply30 Jul 2025, 08:18
Official
Hello O****leng M,
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
31 Jul 2025, 16:53Dear O****leng M, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***5 , we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards,
Motorite Administrators's reply31 Jul 2025, 16:53
Official
Dear O****leng M, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***5 , we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards,
OM
Orapeleng M's updateReviewer Update
14 Sept 2025, 15:35I bought a vehicle on 26 September 2014 financed with West Bank. 2 months later I received a call from Motorite offering a motor plan for Polo Vivo 2023 hatchback. I was told by Motorite agent that they're partner with West Bank and I will only pay additional fee of R260.00 per month on top of my West Bank vehicle installment which I agreed, at the later stage I requested to cancel the Motorite policy only to find out I'll be paying R4000+ for motor plan cancelation fee which i was not told about wen I'm signing for policy because a motorite agent didn't explain and Westbank put my account into arrears which I'm still paying for them today. I contacted West Bank consultants explain to them regarding this issue and I also requested a call recording for that particular sale agreement and I was told it will be sent to me until today I haven't received any feedback from them. My issue is how can Westbank pay Motorite such amount without proper sales criteria coz I'm have arrears which I'm not aware and why Westbank approve improper sales deals at my expenses.
OM
Orapeleng M's update14 Sept 2025, 15:35
Reviewer Update
I bought a vehicle on 26 September 2014 financed with West Bank. 2 months later I received a call from Motorite offering a motor plan for Polo Vivo 2023 hatchback. I was told by Motorite agent that they're partner with West Bank and I will only pay additional fee of R260.00 per month on top of my West Bank vehicle installment which I agreed, at the later stage I requested to cancel the Motorite policy only to find out I'll be paying R4000+ for motor plan cancelation fee which i was not told about wen I'm signing for policy because a motorite agent didn't explain and Westbank put my account into arrears which I'm still paying for them today. I contacted West Bank consultants explain to them regarding this issue and I also requested a call recording for that particular sale agreement and I was told it will be sent to me until today I haven't received any feedback from them. My issue is how can Westbank pay Motorite such amount without proper sales criteria coz I'm have arrears which I'm not aware and why Westbank approve improper sales deals at my expenses.