Motorite rejected my claim and didn’t even bother to call me

Motorite worse experience ever, I wouldn’t recommend to anyone, I have a policy with them via wesbank, so I called them to confirm policy and ask the process of how it works,I need help, I wanna claim and they ddnt even bother try to understanding what I wanted to claim for, if it covered or not. To cut a long story short they told me to book the car at the dealer and deal will send quote and the will authorize, only for them reject my claim n not even bother to alert me, That the claim was rejected. First they said they were confirming the original warranty if is still active and if still active it should pay, so my surprise was if my original warranty is still active and would be the one paying for damages, why are they billing people if your warranty will work at a later stage? So end of the story I had to pay vw for fault finding cost coz we were not continuing with the repairs which was higher than fixing cost, to get my car back, so I had to fix it from my pocket. But as for Motorite am disappointed.