MM
Mpho M
1 reviews | Active since Apr 2010
14 Jul 2015, 14:12
Motorite refusing to pay my claim
good day <br> <br> I have a warranty with motorite and when my claim was to be processed one of their claim agent said they cant pay my claim because the problem is with the steering reck end and they only pay for steering reck but on their form it only says steering only and is in it steering reck end part of steering
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Motorite Administrators's replyOfficial
15 Jul 2015, 09:27Hello roroza,
Dear Sir,
As discussed with you this moments ago - the part that required replacement is not listed as a covered part hence the reason for rejection. Furthermore the failure of this part as confirmed by yourself was caused by impact damage which is also not covered by this policy. In view of the matter - Motorite remains of the opinion that the claim was administered correctly and in line with the policy terms and conditions.
Risk Management
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Sir,
As discussed with you this moments ago - the part that required replacement is not listed as a covered part hence the reason for rejection. Furthermore the failure of this part as confirmed by yourself was caused by impact damage which is also not covered by this policy. In view of the matter - Motorite remains of the opinion that the claim was administered correctly and in line with the policy terms and conditions.
Risk Management
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Motorite Administrators's reply15 Jul 2015, 09:27
Official
Hello roroza,
Dear Sir,
As discussed with you this moments ago - the part that required replacement is not listed as a covered part hence the reason for rejection. Furthermore the failure of this part as confirmed by yourself was caused by impact damage which is also not covered by this policy. In view of the matter - Motorite remains of the opinion that the claim was administered correctly and in line with the policy terms and conditions.
Risk Management
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Sir,
As discussed with you this moments ago - the part that required replacement is not listed as a covered part hence the reason for rejection. Furthermore the failure of this part as confirmed by yourself was caused by impact damage which is also not covered by this policy. In view of the matter - Motorite remains of the opinion that the claim was administered correctly and in line with the policy terms and conditions.
Risk Management
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***