SZ
Slindile Z

1 reviews | Active since Sept 2016

05 Sept 2016, 15:19

Motorite refuses to repair my damaged engine while i have been paying for 2 years on my warrantee plan

<p>I was disappointed when i have been paying a warrantee plan with motirite ever since from 2 years back and the plan is expiring on october where as in june when i i had a prpblem with my car engine which has leaks i took my car to a franchise in Durban where they were incontact with them and i kept on calling for a follow up because they were not responding after they came check the car and requested service plan . when i kept caling for updates its where they told me that they wont be able to assist me because i was late with other servise late with less then 2500km. Gosh i was so stressed because i know for sure that one incident of missing my service plan wouldnt cause such a thing on my car, was worried cos i have been paying with a hope of that i will get help anytime when i am in need but as from that day i have told myself NO MORE MOTORITE NO MORE . Even now the car is not fixed i am still saving to buy a second hand engine, thanks to Motorite i would advise any person to join you . You disappointed me completely.</p>

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Replies (1)
Motorite Administrators
Motorite Administrators's reply06 Sept 2016, 08:14
Official

Good Day Sir / Madam,

Motorite acknowledges receipt of your complaint.

In order for Motorite to locate your policy/contract we would require either of the following:

· Policy/contract number

· I.D number

· Vehicle VIN or Engine number

Upon receipt of the above, your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible.

Thank you for co-operation and patience herein.

Regards,

Motorite Administrators (Pty) Ltd

Risk Management

Telephone ********** Facsimile **********

Mailto: **********