BM
Bryan M
1 reviews | Active since Mar 2015
14 Feb 2019, 11:13
Motorite refuses to refund
On the 25th of October 2018 I requested to cancel my cover with Motorite and was given a quote that would be paid to my credit provider and was told to wait for 30 working days for the funds to be paid. It is now the 14th of February 2019 and nothing has been paid.
I made a follow up on this on the 15th of January 2019 and was told that the matter would be escalated further and to date nothing has happened.
***
Helpful (0)
Replies (2)0
Replies (2)
Motorite Administrators's replyOfficial
14 Feb 2019, 11:15 Dear Sir / Madam, We acknowledge receipt of your complaint received at our offices and duly noted your comments. Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for your cooperation and patience herein. Kind Regards,
Motorite Administrators's reply14 Feb 2019, 11:15
Official
Dear Sir / Madam, We acknowledge receipt of your complaint received at our offices and duly noted your comments. Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for your cooperation and patience herein. Kind Regards,
Motorite Administrators's replyOfficial
14 Feb 2019, 16:47 Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Regards,
Motorite Administrators's reply14 Feb 2019, 16:47
Official
Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Regards,