MQ
Mzimasi Q
1 reviews | Active since Nov 2018
16 Feb 2021, 13:36
Motorite refuses to help me to service my car yet am paying
They don’t want my car to be serviced yet am paying monthly fee which is attached to my West Bank installment
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Replies (2)
Motorite Administrators's replyOfficial
16 Feb 2021, 13:43Dear Sir,
We acknowledge receipt of your complaint received at our offices and duly noted your comments.
Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply16 Feb 2021, 13:43
Official
Dear Sir,
We acknowledge receipt of your complaint received at our offices and duly noted your comments.
Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's replyOfficial
16 Feb 2021, 15:12Dear Sir,
This letter serves to confirm that we have reviewed the merits of your Hello Peter complaint received on the 16/02/2021.
After a thorough review of your case, we noted that the WesBank used service plan was cancelled as per your request.
As per the attached cancellation form submitted on the 13/11/2020, you had advised that you cannot afford the monthly installment and found a cheaper offer elsewhere. Cancellation was app**** as of the 18/11/2020 and the pro-rata refund amount credited back to your vehicle asset and finance account..
It is with great regret to advise that there can be no claim in this instance.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply16 Feb 2021, 15:12
Official
Dear Sir,
This letter serves to confirm that we have reviewed the merits of your Hello Peter complaint received on the 16/02/2021.
After a thorough review of your case, we noted that the WesBank used service plan was cancelled as per your request.
As per the attached cancellation form submitted on the 13/11/2020, you had advised that you cannot afford the monthly installment and found a cheaper offer elsewhere. Cancellation was app**** as of the 18/11/2020 and the pro-rata refund amount credited back to your vehicle asset and finance account..
It is with great regret to advise that there can be no claim in this instance.
Kind Regards,
Risk Management Complaints Division