Motorite refused to pay for my service

I recently bought a car at Audi and added the service plan for peace of mind. A few months later the car was due for a service as indicated on the dash, so I booked it in at an Audi dealership and gave them my service plan details. The service consultant then called me to say that Motorite have declined your claim. After being sent from pillar to post I was told that the car should have been serviced before I got it so according to them it’s not yet due for a service. The dealership I bought the car from say they wouldn’t have done a service as it was not yet due on the vehicle. When trying to cancel the plan I am told that I will still be liable for R10000 from R24000 initial cost. Motorite is an absolute nightmare.