AT
Akhona T
1 reviews | Active since Apr 2014
10 Aug 2021, 10:09
Motorite provides the worst service
The service received from Motorite is appalling. I have called multiple times to make sure that everything was in order with my policy and they assure me it is. Come the time to approve a claim, somehow my policy was captured incorrectly. Get told that the issue has been escalated, but nothing is ever resolved.
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Replies (2)
Motorite Administrators's replyOfficial
10 Aug 2021, 10:17Dear Madam, We acknowledge receipt of your complaint received at our offices and duly noted your comments. Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for your cooperation and patience herein. Kind Regards
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply10 Aug 2021, 10:17
Official
Dear Madam, We acknowledge receipt of your complaint received at our offices and duly noted your comments. Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for your cooperation and patience herein. Kind Regards
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's replyOfficial
10 Aug 2021, 11:45Dear Madam, This letter serves to confirm that we have reviewed the merits of your Hello Peter complaint received on the 10/08/2021 and it is with great concern we received your e-mail outlining the problem you had with our service, as a service driven organisation, Motorite goes to great lengths to provide service excellence to all our valued customers. After a thorough review of your case, we noted that the Options service plan is now active for claiming purposes. Our records indicate that the inception date was incorrectly loaded however has now been amended. We would like to express our deepest regret for the inconvenience caused. To make things even better, we have taken a number of measures to ensure that this error and similar mistakes do not happen again in the future. We hope this is sufficient to solve the issue and clear any remaining inconvenience.
Thank you for your cooperation and patience herein. Kind Regards
Risk Management Complaints Division
Thank you for your cooperation and patience herein. Kind Regards
Risk Management Complaints Division
Motorite Administrators's reply10 Aug 2021, 11:45
Official
Dear Madam, This letter serves to confirm that we have reviewed the merits of your Hello Peter complaint received on the 10/08/2021 and it is with great concern we received your e-mail outlining the problem you had with our service, as a service driven organisation, Motorite goes to great lengths to provide service excellence to all our valued customers. After a thorough review of your case, we noted that the Options service plan is now active for claiming purposes. Our records indicate that the inception date was incorrectly loaded however has now been amended. We would like to express our deepest regret for the inconvenience caused. To make things even better, we have taken a number of measures to ensure that this error and similar mistakes do not happen again in the future. We hope this is sufficient to solve the issue and clear any remaining inconvenience.
Thank you for your cooperation and patience herein. Kind Regards
Risk Management Complaints Division
Thank you for your cooperation and patience herein. Kind Regards
Risk Management Complaints Division