Motorite - Poor Customer Service and Undercovering of Policy (T383707)

I have a tyre replacement policy for accidental cover with motorite. I hit a pothole and was advised to replace the tyre as it was damaged. I called in to claim and I was advised that I needed to have the vendor TWT to log a claim and that this shouldn't take long. I went to TWT on the 24th of December to have the tyre replaced through the claim and shockingly enough I only received a claim number T383707 after numerous calls to MotoVantage by myself and TWT (Rosebank). Once the claim was approved after spending well over R150 of my airtime only R1000 was approved for the claim was +-R2150. When I asked why the claim wasn't fully covered I was told that my policy only covers R1000 per tyre, which is strange as my policy states that I have a R2000 limit per claim. I asked James Wet Thmar from claims in the best possible way to resolve this and he failed dismally to assist in fact he is the most horrible person I have ever dealt with from your company as he is very underminiming, when I asked to speak to his manager he refused me to wait until he was available and told me that he is busy. I then went to SuperQuick & Dunlop Zone to request for quotes that fall under the limit R1000 and called in again to request that the claim be paid to either of the companies Nathaliane from claims advised that the only vendor loaded is TWT to add another vendor the vendor would need to speak to their procurement so he cannot help. I asked him to pay the approved amount to my account. He advised that this is not done. I am horrified by the company's processes which are not customer centric at all.