Motorite: Poor customer service

After being a customer for 4+ years, I’m sad to say that the customer service has dropped considerably. Understandably we facing unprecedented times, but surely authorising & cancelling quotations shouldn’t be taking days / weeks. I paid for the repairs, now it’s taking days to get feedback in respect of the refund. I must do the follow up; what happened to customer service in terms of them keeping me updated as to the process? Times are tough & being out of pocket is no joke. I went for a second opinion on the repairs of my vehicle because the first quote was simply outrageous. In doing this, I saved both Motorite & more myself approximately R6k & even with this, it’s proving impossible to get a quicker, better service. When asked for a list of service centres in my area for my specific vehicle, the list was embarrassing. The monthly premiums are taken on time, but providing feedback, right now, it’s none existent, unless you take the first step. Right now, I would not recommend any of their products, if this is the length of the struggle. Not a happy person right now.