KM
Krystle M
1 reviews | Active since Jan 2024
02 Feb 2024, 15:51
Motorite Pathetic Service!
Worst service ever!!! After my vehicle was at BMW for a few days, they couldn't get authorization because BMW didn't have a dealer code. I was advised to go to Tyger Wheel, it is the second day, no authorization. When I followed up the 4th call was attended to after holding for 30min, I was told my claim was sent through to my employer to authorize?? I will be canceling both my policies. We are paying cash because I am in sales and need my vehicle that has been stading for over a week.
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Replies (2)
Motorite Administrators's replyOfficial
02 Feb 2024, 15:57Hello Krystle M,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply02 Feb 2024, 15:57
Official
Hello Krystle M,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's replyOfficial
06 Feb 2024, 09:27Dear Krystle M,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***6, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply06 Feb 2024, 09:27
Official
Dear Krystle M,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***6, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division