1 reviews | Active since Oct 2012
Motorite not paying the full cover
<p>The radiator leaked between the radiator core and the side tanks and the drop in coolant resulted in the engine to overheat. This caused the engine to the engine to cease completely.</p> <p> </p> <p>According to the policy documents when you are on Blue Chip 2 the engine failure is covered for a total/maximum of R60000. But on my case Motorite decided to pay for the cheaper cover which is overheating - R12000 and ignored the engine cover.</p>
Dear Sir,
We acknowledge receipt of your complaint.
Your comments have been duly noted. Our records indicate that we have previously addressed this matter with you. Regrettably the engine benefit does not apply in this instance as it was confirmed that your engine failed as result of overheating.
We therefore remain of the opinion that your claim has been administered correctly in line with the policy terms and conditions.
Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Dear Sir,
We acknowledge receipt of your complaint.
Your comments have been duly noted. Our records indicate that we have previously addressed this matter with you. Regrettably the engine benefit does not apply in this instance as it was confirmed that your engine failed as result of overheating.
We therefore remain of the opinion that your claim has been administered correctly in line with the policy terms and conditions.
Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***